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Frequently Asked Questions

You've got questions. We've got answers.

Q: What are your business hours?
A: Our business hours are Monday thru Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

Q: How can I reach a customer service contact?
A: You may reach us at 1-844-44F-Fold (844-443-3653) or here4you@fourfold.com during business hours.

Q: Are your envelopes manufactured in the United States?
A: Fourfold is proud to distribute envelopes manufactured only in the United States.

Q: How do I order samples?
A: Samples are available to help you decide what style, size and color meets your needs.

My Fourfold Account

Q: How do I create an account?
A: You create a new account during the checkout process. Once you choose to check out, you will be given the option of creating a Fourfold.com account or checking out as a guest. If you choose to open an account, we will retain your order history to make reordering easy.

Q: How do I edit my account information?
A: Sign into your account by visiting 'My Account' located at our home page, top center of page. Here, you can update your email address, personal information and login information.

Q: I forgot my password.
A: On the account login page, please click the “Forgot my Password” link. Enter your email address and you will receive an email that will allow you to reset your password.

Ordering Information

Q: What are my credit card payment options?
A: We accept all major credit cards, including VISA, MasterCard, American Express and Discover.

Q: Do you accept PayPal?
A: Fourfold.com currently does not accept PayPal as a payment option. We do, however, accept debit cards with the VISA or Mastercard logo.

Q: Do you accept checks or money orders?
A: At this time, Fourfold does not accept prepay methods such as checks or money orders.

Q: I am with a non-profit organization, how do I submit my tax exempt number?
A: During the checkout process, you will have the opportunity to submit your tax exempt number for validation. A valid tax exempt number will remove applicable sales taxes, otherwise state and local (where applicable) tax laws apply.

Q: When will my credit card be charged?
A: Once you submit your order, your credit card will be charged.

Q: How do I know if you’ve received my order?
A: You will receive an e-mailed order confirmation once you place your order. When the order is processed for shipping, you will receive another email that contains shipping information and your tracking number.

Q: I don’t see my order in My Account.
A: If the order is placed outside of our business hours, there will be a delay in it appearing in the Order section of My Account. If you did not receive an order confirmation e-mail, please check your cart to ensure the order was placed. If it does not appear the following business day, please contact us at here4you@fourfold.com.

Q: Can I change or cancel my order?
A: We are only able to change or cancel orders if they have not been processed for shipping. Once the order has been processed, the order can be refused at delivery or returned for a refund, minus the shipping charges.

Q: What happens if my order is on backorder?
A: You will be notified by our customer care team if a product you’ve ordered goes on backorder during the order processing stage.  You will be given an estimated ship date for your order. Please note, all orders ship complete. If you have other products on your order, we will ship the full order once the backordered product is in stock. If you do not wish to wait for the back order item, please let the customer care representative know and she will cancel that item.

Q: How will my credit card information be kept secure?
Your credit card details and other billing information are processed in compliance with the highest safety and security standards set by the credit card industry. Fourfold.com follows these regulations to help protect the personal data of its customers. We do not store your credit card information for future orders.

Shipping

Q: When will my order ship?
A: We make every effort to ship orders the same day if received by 2:00pm CST, Monday – Friday. Orders placed after 2:00pm will be shipped the next business day.

Q: How do I track my package?
A: Once your order is processed for shipping, you will receive an e-mail with your UPS Tracking Number. You can also login into your Account to view shipping status.

Q: Can I ship using my own UPS account number?
A: To make the ordering and shipping process easy, we process all orders with our UPS account number.

Q: Can I ship my order to multiple locations?
A: At this time, we only process one shipping address per order.

Q: Do you ship outside of the U.S.?
A: At this time, Fourfold.com ships to the continental 49 states and Hawaii.

Returns

Q: How do I return my order?
A: To begin the return process, please contact us at here4you@fourfold.com or 1-844-44F-Fold (844-443-3653). We will provide you with instructions and the necessary documentation to facilitate the return. To view our return policy, please click here.

Q: When will I receive my refund?
A: Once we have received the your return, we will issue a credit to the credit card used for the original transaction. Please note: to receive a full refund (minus shipping and handling charges), the products must be returned in resalable condition.

Q: What if my order is missing products or I’ve received the wrong product?
A: Please contact customer service at 1-844-44F-Fold (844-443-3653) or here4you@fourfold.com during our business hours of 8:00am-5:00pm CST, Monday-Friday.

Q: I’ve received a damaged/defective product. What do I do?
A: Please contact customer service at 1-844-44F-Fold (844-443-3653) or here4you@fourfold.com during our business hours of 8:00am-5:00pm CST, Monday-Friday. We will quickly send a replacement order or refund your purchase (after you have returned the product). You will not be charged shipping for replacement orders. Please note: we are unable to accept damaged/defective product returns after 30 days from date of receipt.

Product Related

Q: How do I measure a window envelope?
A: Regardless of their orientation, windows are always measured height x width. When measuring a window, the flap of the envelope should always be at the top. You then measure the distance the window is from the left and bottom of the envelope.

Q: Are your envelopes machine insertable?
A: Although not all of our envelopes are described as machine insertable, we carry a wide variety of machine insertable commercials, catalogs, booklets, and announcements. See all of our machine insertable products.

Q: Do you stock expansion envelopes?
A: Yes. Expansion envelopes are generally used for bulky materials, such as brochures, catalogs, financial reports or book mailings. See all of our expansion envelopes.

Q: Does it cost more to mail a square envelope?
A: Yes, it does. Square envelopes are unable to be processed through the USPS sorting machines. Therefore, the Post Office must handle these envelopes differently by manually entering the address into the system. The cost of additional manpower required to process these envelopes is reflected in an increase in postage costs.

Q: How does the size and shape of the envelope affect postage?
A: Different postage prices apply to postcards, letters, large envelopes and parcels.

To be eligible for mailing at the price of letters, a piece must be:

  • Rectangular
  • At least 3-1/2 inches high x 5 inches long x 0.007 inch thick.
  • No more than 6-1/8 inches high x 11-1/2 inches long x 1/4 inch thick.

Letter mailing dimensions

For Large Envelopes and Flats:

  • It must have one dimension that is greater than 6-1/8 inches high OR 11-1/2 inches long OR 1/4 inch thick.
  • Be no more than 12 inches high x 15 inches long x 3/4 inch thick.

Large Envelopes

Q: What is the difference in paper weights?
A: Paper is generally measured in pounds, such as 20#, 24# and 28#. 24# paper is usually best suited for copiers, laser printers, inkjet printers and offset presses. 20# is thinner and best used for black and white printing. 28# envelopes are more sturdy.

Q: What is the difference between an Open End Envelope and an Open Side Envelope?
A: An Open End Envelope opens on the side of the shorter dimension, whereas an Open Side Envelope opens on the side of the longer dimension.

Q: How should I store my envelopes?
A: Envelopes, like all paper, can easily be affected by the environment in which they are stored. Boxes and cartons should be kept closed and sealed to prevent moisture damage. The storage area should be dry and well ventilated. Humidity can cause the adhesive to activate and the envelopes to stick together.

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